Clients follow their own matter
Every client sees a plain-English view of their case: its current stage, what happens next, the documents you have chosen to share, and a direct message thread with your office.
- Visibility is set by you. Internal notes stay internal. A document is shared only once you say so.
- Written for the client, not the file. Stages read as sentences, not status codes.
- One thread per matter. Messages stay attached to the case rather than scattered across inboxes.